Support

Trough support

Contact: hello@troughapp.com. We aim to reply within a few working days.

Is my record backed up?

Only if you make a backup. Go to Settings > Export > Encrypted backup file, make the file, and keep it somewhere safe. There is no account, so we cannot recover a record for you.

I have a new phone. How do I move my record?

Make a backup file on the old phone, move the file to the new phone, then choose Restore from backup on the Welcome screen.

I forgot my backup passphrase.

We cannot recover it. The file cannot be opened without it.

Does Trough give medical advice?

No. Trough records what you enter and prints it for your appointment. Questions about your treatment are for your clinician.

How do I cancel Trough Plus?

In your iPhone's Settings, tap your name, then Subscriptions. Your record stays on your phone and you can still back it up and export it.